Your practice is taking new patients. Your appointment calendar for today is fully booked with only 1 open slot for an urgent care visit at 2 PM. Your clinic policy states that you must save any same day urgent care slots for existing clients. A pet owner calls in and asks the following:

"My dog is vomiting and not acting right, can I get him in for an appointment today?"

Choose your initial reply from the following choices:

"Are you a client here?"

"Oh no, what is your dog's name and the last name on your account?"

"Can you be here at 2 PM this afternoon?"

"Has your dog been eating and drinking? When did the vomiting start?"

Disaster Recovery Microlesson - this one

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